Any business is always pleased to learn that its customers are happy and satisfied with its products and its customer service. This is why, as water bottle suppliers in Johannesburg, we at Aquazania are delighted to learn that you, our customers, are satisfied with the products and services that we offer.
We have many shining reviews on various social media platforms and we often receive emails praising our service. But, to be sure that we are doing a good job, we recently conducted an official survey, asking 755 of our customers to rate our service. Here is what we found:
Why You Like Aquazania as Water Bottle Suppliers
Of the total amount of customers involved in the poll, the majority (427 clients) said that our service exceeds their expectations. This means a lot to us as we make it a matter of personal pride to present service levels that make our clients truly happy.
300 of the remaining 328 customers said that our service was completely satisfactory. And we certainly can’t ask for more than complete satisfaction from our customers.
The 28 customers that made up the minority of our report weren’t dissatisfied but had some minor complaints. With these, they supplied us with some suggestions on how we might improve.
Some might see this 3.7 percent as a mark on an otherwise untarnished record, but we don’t. This is because we don’t intent to let our service excellence slip, and we intend to remain the leading water bottle suppliers in Johannesburg. So, by this logic, we welcome any opportunity to improve our service offering and make our current and new customers even more satisfied than they already are.
Why We Value Customer Feedback
As mentioned, we’re always sad to hear that not every single customer of ours is completely satisfied. However, we are always looking for ways to improve, and our survey provided us with some excellent pointers.
Now we know exactly which areas to target to make our service offering even more satisfying. And, with 727 customers that are already satisfied with our service, we know we’re already doing a good job.
Taking the next step won’t be difficult, and we thank our customers for helping us with the survey. To the many that are already happy with Aquazania’s service, we’ll stay the water bottle suppliers that you already love. And, with the help of the few that gave us pointers, we’ll soon be offering service that is better than you could ever expect.
Image credit: http://www.revivemanagement.com/solutions/csat-nps-surveys/