Aquazania Water Bottle Suppliers On Customer Feedback

Any business is always pleased to learn that its customers are happy and satisfied with its products and its customer service. This is why, as water bottle suppliers in Johannesburg, we at Aquazania are delighted to learn that you, our customers, are satisfied with the products and services that we offer.

We have many shining reviews on various social media platforms and we often receive emails praising our service. But, to be sure that we are doing a good job, we recently conducted an official survey, asking 755 of our customers to rate our service. Here is what we found:

Aquazania Water Bottle | Aquazania

Why You Like Aquazania as Water Bottle Suppliers

Of the total amount of customers involved in the poll, the majority (427 clients) said that our service exceeds their expectations. This means a lot to us as we make it a matter of personal pride to present service levels that make our clients truly happy.

300 of the remaining 328 customers said that our service was completely satisfactory. And we certainly can’t ask for more than complete satisfaction from our customers.

The 28 customers that made up the minority of our report weren’t dissatisfied but had some minor complaints. With these, they supplied us with some suggestions on how we might improve.

Some might see this 3.7 percent as a mark on an otherwise untarnished record, but we don’t. This is because we don’t intent to let our service excellence slip, and we intend to remain the leading water bottle suppliers in Johannesburg. So, by this logic, we welcome any opportunity to improve our service offering and make our current and new customers even more satisfied than they already are.

Why We Value Customer Feedback

As mentioned, we’re always sad to hear that not every single customer of ours is completely satisfied. However, we are always looking for ways to improve, and our survey provided us with some excellent pointers.

Now we know exactly which areas to target to make our service offering even more satisfying. And, with 727 customers that are already satisfied with our service, we know we’re already doing a good job.

Taking the next step won’t be difficult, and we thank our customers for helping us with the survey. To the many that are already happy with Aquazania’s service, we’ll stay the water bottle suppliers that you already love. And, with the help of the few that gave us pointers, we’ll soon be offering service that is better than you could ever expect.

Image credit:

Why Handles on Recycled Water Bottles Are a Bad Idea

There’s no use in sugar coating this – Aquazania’s 21.8ℓ water bottles are heavy! Especially if you are of a smaller build, need to carry it upstairs, or have any kind of back or joint and muscle problems.

One might find themselves asking: “Why don’t the water bottle suppliers just put a handle on their bottles?”. Well, it’s a pretty great idea and would make absolute sense! Your weight dispersal would be even, and that ton of weight would be so much easier to lug up that fourth flight of stairs. However, there’s a good reason we don’t do that, and you might be surprised (and grateful) to learn about it.

 Handles On Large Water Bottles

Whether the bottle is pre-cast (think of milk bottles here), or the handle is a separate piece of plastic attached to the bottle – you will never, ever get as thorough a clean in a bottle with a handle as you would on a bottle without a handle! It’s all about hygiene.

Speaking for ourselves, as water bottle suppliers in Johannesburg and Cape Town, our bottles undergo a rigorous and intense cleaning process before anything else happens to them. They are lined up on a conveyor belt and undergo several stages of cleaning using pressurised water and brushes in a comprehensive cleaning regimen.

Adding a handle means adding at least six extra surfaces that need sterilisation (each joining end of the handle, as well as both the front and the back of the handles count as a new surface).

Over the years, it’s been proven that the addition of handles greatly decreases the efficiency of the sterilisation and cleaning of water bottles! Think of all those disgusting germs that are transferred from each previous user in the bottle’s lifecycle.

We would rather have 100% pure water, with zero risk of contamination or infection of the product, than have that little bit of ease when transporting a bottle with a handle.

Although it may seem like a minor setback to not have your large water bottle fitted with a handle, the risk of contaminating premium water is just not worth the risk. And in order to assist with delivery, our fit and healthy delivery staff are usually on hand to assist.


We would love to hear what you would personally suggest in place of water bottle handles to make carrying your Aquazania water bottles easier?



Water from an Aqua Cooler versus Soft Drinks: Which is Better?

We all know that we’re supposed to drink around 8 glasses of water a day to stay healthy.  Note – that’s water, not liquid.  We know that water – more specifically, water from an aqua cooler water dispenser – is far healthier than soft drinks and other kinds of sweetened drinks. But, why is it so much better for us? We pitted water from an aqua cooler against soft drinks in order to discover why, and here is what we found:

Aqua Cooler Water Dispenser vs. Soft Drinks

1. Hydration

The body loses about 2 litres of water a day. Drinking the equivalent of this amount of water simply replaces the water, helping keep dehydration (and all the undesirable side-effects that come with it) at bay. Soft drinks don’t provide the same hydration levels such as water from an aqua cooler water dispenser.  And, to make matters worse, the caffeine in them can actually increase dehydration.

2. Oral Hygiene

Soft drinks contain large amounts of sugar and acid. This can have disastrous effects on your teeth over time, breaking down their layer of protective enamel and leading to cavities and decay. Water, on the other hand, has absolutely no negative effect on your teeth – which is why you rinse with water after brushing your teeth. In fact, drinking a glass of water after you eat can help rinse your mouth and keep your teeth clean.

3. Weight Maintenance

If you like to watch your figure, drinking soft drinks is certainly not going to help you.  A 330 ml can of soda can contain up to 150 calories, thanks to its excessively high sugar content. That means that, if you were to drink two cans of soft drink a day for a month, you’d be consuming about 2.25 kilograms of sugar and roughly 9000 calories over that period. Water, on the other hand, helps keep your digestive system working properly, and can thus help you lose weight.

Going back to the dehydration factor, even mild dehydration can slow your metabolism significantly. So, by drinking healthy water every day, you help your body burn off fat and keep your figure looking good.

Aqua Cooler Price vs Benefits

Looking at the above benefits, surely no aqua cooler price could be too high. But, as it turns out, aqua coolers are both exceptionally useful and very reasonably priced. So, for a good decision that might just turn your life around, ditch soft drinks in favour of pure water and contact Aquazania today for a aqua cooler price!

Image credit:

Why Does Ice-cold and Piping-hot Water Taste Better Than Room Temperature Water?

There’s nothing more refreshing than a glass of ice cold water when you’re parched, equally so, a piping hot cuppa coffee or tea never seems to have a distinct “off” taste, no matter what type of water you’ve made use of.

But let that very same water sit at an ambient temperature for a while, and taste it again. Unless that water is purified water, with endless filtration methods, reverse Osmosis and the likes – you’re pretty much guaranteed to pick up a bit of a funky taste.

Why is that the case? There are a few theories, so we’ll let you decide anyway.

Human Development – Psychological

The reason we may gravitate towards a preference for ice-cold water may be a biological, almost evolutionary response to protecting ourselves against disease. Think about it, where does ice-cold, naturally occurring water come from? Usually, it comes down mountain streams and rivers, either from melting snow or right out of natural springs, crisp and clean – and disease / contaminant free.

Warmer water, in its natural environment, is normally found in stagnant bodies of water which have an exponentially higher predisposition to harbour dangerous germs, bacteria and possibly viruses.

Hot Water and Cold Water Storage Methods

Normally, cold water is fresh and clean-tasting. Water that passes through the hot water tank (geysers, in this case) has been heated and probably has dwelt for some time in the heater tank, and may taste stale. Hot water also may pick up a metallic taste from the pipes.

Science and Flavour Preference

Heat has the effect of agitating molecules. Consequently, there will be more of the items we perceive through smell in the water itself; the smell of chemicals is more evident, and as such, our taste buds pick it up much easier.

Temperature Overpowers Taste

This can be directly compared to beer; temperature has such a huge influence on taste, that we have come to accept that only the hottest or coldest products taste better. I’ve seen it in many advertising campaigns – where a beer (which has not been modified or improved their recipe) will market itself as better tasting, when chilled to a certain temperature. In short, extreme temperature does a great job of masking unwanted tastes.

Personal Preference

While I might only be able to stomach a glass of water that is as cold as the Arctic itself, that same water may be unbearable to the person seated next to me. It boils down to personal preference sometimes, whether it’s tooth sensitivity, preference of the taste of the warmer or cooler water – it’s really a grey area.

What is your take on this topic? Do you prefer your watery drinks to be either steaming of frozen?


What do you think the reason behind your preference is?

Why Does Sparkling Water Taste Different to Still Water?

Not often do we have taste that appreciates both sparkling and still water – it’s often a love of one and a hatred of the other. For many, the deciding factor in choosing between still or sparkling water comes down to which is best for your health. Well, we’re glad to those that like the bubbly variety, that sparkling water is not in any way bad for your health.

But what about that undeniable difference in taste?

We’re going to explain why still water tastes different to sparkling water.

Still Water vs Sparkling Water

It’s important to remember that all water tastes different, whether it’s mineral water, spring water, distilled water – whatever water you get will vary in taste from type to type, as well as from source to source.

Tap water tastes of chlorine, which is used to kill off the harmful bacteria present our recycled municipal water. Spring water will taste different to purified water due to the presence of various vitamins, minerals and chemicals that originate from the source. But, still water and sparkling water may well come from the same source and still taste different. There reason for this is simple:

Sparkling water is simply water which has carbon dioxide (CO2 gas) dissolved into it. The reason the water fizzes is because the gas is trying to escape, but bear in mind that not all of it will escape. When the CO2 has dissolved into water, it becomes carbonic acid, which gives the water a bit of a tang.

Taste of Different Types of Water

In this article, we explained the differences between the major types of water on the market. Although there are still several others on the market. Having concluded that one of the major contributing factors in the taste of water concerns the minerals and vitamins present, one could ask the question why Aquazania water always tastes so consistently great?

Well, the answer is quite simple. All Aquazania water undergoes a nine-stage purification process which actually removes all chemicals and minerals (including potentially harmful excess chlorine and fluoride) before we add only the healthiest minerals back into the water before the bottling process. This means our water is crisp, pure and always tastes great on the palate.

We’d love to hear what your favourite type of water is and why?






Can Water Purifiers and Dispensers Be Used to Sterilise Baby Bottles?

A water purifier for home use has many benefits and is especially useful during the water crisis South Africa is currently experiencing.  However, if you have a baby (or babies) then you’ll find a water purifier machine exceptionally valuable.  ‘Why?’ you ask.  Because purified water makes sterilisation far, far easier.

Some parents are firm believers in sterilising their children’s bottles, while others don’t see the point.  This is, of course, their own prerogative.  But, if you subscribe to the pro-sterilisation camp, then water purifiers and dispensers are definitely for you.

Why parents need a water purifier for home use

Considering the reasonable water purifier price, having a water purifier machine at home is a great idea in any case.  After all, who would willingly drink the country’s questionable tap water when they could drink water that is always crystal clear and crisp?

But, aside from the health benefits for adults and children, purified water is vital for babies.  Purified drinking water is very important for babies under 12 months (especially when it comes to mixing powdered formulas), but so is the water which is used to clean and purify their bottles.

How to sterilise baby bottles using purified water

Heat is a great killer of bacteria, so it is possible to sterilise babies’ bottles using only water and heat.

The easiest way to sterilise babies’ bottles is to half fill them with purified water and put them in the microwave for about a minute and a half – alternatively you could just fill the bottle with boiled water from our hot water dispenser and allow it to cool.  The fact that the water itself is already purified means that the heat doesn’t have a large amount of bacteria to combat, and is thus more effective.

Alternatively, cool water can be used to purify bottles.  This method only needs the assistance of a non-toxic sterilisation solution.  It is usually safe to use the bottles after rinsing with the solution, but many parents feel more comfortable rinsing the bottles afterwards.

Water purifier price vs baby equipment steriliser price

The specially-designed baby steriliser might be cheaper in the short-term, but think about the long term benefits of having a water purifier in your home.  This can be used for the sterilisation of your baby’s bottles, as well as healthy drinking water for your baby in the vital first year of his or her life.  Furthermore, supplying your entire family with healthy and clear water is also extremely important.

When you look at this way, even the fundamental benefits of a water purifier far outweigh any hesitations about what is actually a very reasonable price.


Image credit:

South African Service Delivery: Water as an Essential Service

Water, water, everywhere – but not a drop to drink. This is South Africa’s growing dilemma – our entire, beautiful country, barring the landlocked provinces, is surrounded by the beautiful Atlantic and Indian Oceans. However, when it comes to hydrating the citizens of the South, the current water crisis seems to be a growing conundrum.

There’re two major groups here: those who simply don’t receive water, and those who receive water of highly questionable quality. So that leaves us wondering – “What is the problem?”

We’ve seen community-driven projects like #WaterShortageSouthAfrica and #ProjectWaterDrop stepping up to the plate, and large bottled water companies (Aquazania proudly included) banding together to donate water to area’s which have seemingly been forgotten by those in charge.

It’s officially been declared that eight out of the nine South African provinces have been declared as drought disaster area’s – with the exception of Gauteng.

Time to take a stand?

Now, it doesn’t help we all sit back and complain ourselves blue in the face about the water crisis South Africa is facing, but it’s time for the hard-hitting questions to be voiced!

In this Business Day article, “89% of households in SA have access to piped water, only 62% are happy with the quality of the service…”! This raises even more eyebrows. It seems that even if you are lucky enough to form part of the 89%, only about 60% of this group will have a regular and uninterrupted supply of ‘still questionable quality’ water.

With municipal elections just over two months away, this is surely going to be a huge draw card. Another excerpt from the article states that “A quarter of households reported water interruptions that lasted more than two days during the past year.”.

Mismanaged resources

Looking at this as a whole, it makes no sense that so often we have to wade our way through puddles left behind after a water pipe has burst and been left, unfixed, for hours or days on end. This is “potable” water, literally being used to wash our roads and municipal pavements – while others sit at home, having to use river water or rain water to get by each day.

We guess the major question here is – are we experiencing a genuine water crisis (the answer to this is yes, of course), or is this exasperated by the toxic addition of non-existent service delivery because of misused funds?

Those who are fortunate enough to live in brick homes, with flushable toilets inside their house and running water to their showers and basins are feeling the pinch already, but have we really, really sat back and thought about people who already have restrictions as to where they can use the toilet, who are now even further limited to when (and if) water is available to flush the toilet?

Are we on the brink of an even bigger crisis in terms of the spread of disease because of lack of proper sanitation?

What is our pivotal point? We’d love you hear your view on the water crisis.


Main image credit:


Why Your Office Needs a Hot Water Dispenser This Winter

Ah, winter; the season of crisp morning air, early sunsets and, if you work in an office, a queue for the kettle that is longer than the wait for the next episode of Game of Thrones.  With many offices not being totally geared for winter (imagine shivering employees secretly swapping their work shoes for slippers under their desks), warm drinks are all that many office workers can hope for in terms of warmth.  With this being the case, waiting ages for a cup of coffee simply won’t do.  Enter the office hero: the instant hot water dispenser.

If your office is a bit on the drafty side and central heating just isn’t on the cards, consider the benefits of a hot and cold water dispenser.  Here are two big ones:

How a Hot and Cold Water Cooler Will Benefit Your Office:

1. Employee Happiness and Productivity

Let’s be honest; being cold can make someone miserable.  Employees that are too cold at their desks aren’t going to be inspired to do their work.  This can be solved with the simplicity of a piping hot cup of coffee, but having to wait ages to be able to use the office kettle isn’t going to help matters.

This can be easily remedied with an instant hot water dispenser.  While kettles can only boil a few cups’ worth of water at a time, and take a long time to heat the water, water from a hot water dispenser is always hot and in abundant supply.  This way, employees always have hot water when they need it and the company doesn’t lose valuable time as employees queue to use the kettle.  It’s win-win!

2. Energy Savings

It may only be a small appliance, but if your run the kettle ‘round the clock you’re going to rack up some pretty significant electricity bills.  A hot and cold water dispenser, on the other hand, requires less energy to run.  This means a heap of savings over and above the fact that hot water dispensers are more convenient than kettles.

A Hot and Cold Water Cooler Is the Ultimate Office Accessory

One of the best things about a dispenser that offers both hot and cold water is the fact that it can be used all year ‘round.  The hot water will be welcome during the winter months and then, as the sun starts packing more heat into its rays, the cold water will be the refreshment of choice around the office.

If the unwelcome cold is starting to creep into your office this winter, it’s definitely time to get hold of a hot water dispenser!


Image credit: